SLA and support
Sample targets. We tailor SLAs to your risk and uptime needs.
| Priority | Examples | Response | Target fix | Channel | Availability window |
|---|---|---|---|---|---|
| P1 | Outage, security event | 15 min | 4 hours | Phone and bridge | 24×7 |
| P2 | Degradation, high impact bug | 1 hour | 8 hours | Ticket and chat | 24×7 |
| P3 | Minor bug, request | 4 hours | 2 business days | Ticket | Business hours |